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Need assistance or want to learn more about our services? Get in touch with our team through the form below or reach out via email. We're here to help.
Got Any Questions?
FAQs
What is bone china?
Bone china is a type of porcelain made with bone ash, known for its strength and translucency, ideal for elegant tableware.
How is porcelain different from bone china?
Porcelain is made from kaolin clay, while bone china includes bone ash, making it more durable and translucent.
What are the advantages of ceramic tableware?
Ceramic tableware is versatile, durable, and suitable for everyday use, offering various styles and designs.
Are bone china Porcelain and Ceramic dishwasher safe?
Yes, they all are dishwasher safe, but to maintain its quality, handwashing is recommended.
Are your products microwave safe?
Yes, our bone china and porcelain products are microwave safe for convenient heating but if they have any gold work then they cannot be used in the microwave.
Do you offer customization or personalization services?
Yes, we offer customization services for personalized tableware, adding a unique touch to your dining experience.
How can I care for my bone china and porcelain items?
Handwash with mild detergent, avoid sudden temperature changes, and handle with care to maintain their longevity and beauty.
What are the shipping options and costs?
We offer various shipping options with costs depending on location and speed of delivery.
Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide.
What is your return or exchange policy?
We have a hassle-free return and exchange policy but you have to provide a unpaused unboxing video within 48 hours of receiving the courier .
Can I order replacement pieces for broken items?
Yes, we provide replacement services for broken items, ensuring your set remains complete and have a unpaused continues unboxing video.
Are your products lead-free and food-safe?
Yes, our products are lead-free and safe for food use, meeting international standards for quality and safety.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services to enhance the presentation of your purchases, perfect for special occasions.
What is the difference between glazed and unglazed ceramics?
Glazed ceramics have a protective coating, while unglazed ceramics offer a more natural, matte finish, each with unique characteristics.
Are your products handmade or mass-produced?
Our products are handmade ensuring quality craftsmanship and attention to detail.
Do you offer wholesale pricing for bulk orders?
Yes, we provide wholesale pricing for bulk orders, catering to businesses and large-scale events.
How can I contact customer support for further assistance?
You can reach our customer support team via [sa.luxure@gmail.com], and they'll be happy to assist you promptly.