Refund, Return & Exchange Policy

Returns

We attempt to ensure that all our pieces are thoroughly checked for quality before dispatch, however, due to circumstances beyond our control, there may be the occasional damage /defect in an item for which we would be open to replacement of the piece. We request you to send us an unboxing video of the package as it arrived with the external damage visible, within 48 hours of receiving the product. Please email us at 1ofakind.consumercare@gmail.com with all details.

Alternatively, you can call our customer care number +91 9897033162 between the hours of 11 am and 6 PM Monday to Saturday (excluding National / Public Holidays) and our team will assist you. Goods must be returned in the same packaging they were sent in with the tags intact. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you. We would need at least 7-14 working days for a replacement to be provided in this instance, and request your patience, should this situation occur.

Goods are replaced in the same style, subject to the availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilized within one year of the purchase you make with us. 

Exchange

We accept a size exchange for our products. Please write to sa.luxure@gmail.com with a size change request and our team will coordinate a size replacement for your piece.

Alternatively, you could call our customer care number +91 9897033162 between the hours of 11 am and 7 pm Monday to Saturday (excluding National / Public Holidays ) and our team will assist you. The shipping cost of the return would need to be borne by you and we will bear the shipping cost of the replacement piece being sent to you in exchange. Goods must be returned in the same packaging they were sent in, with all items intact. We would request you to advise us of any size change request within 48 hours of receipt of your purchase and ship the product back to us such that it should reach us within 15 working days from the date of the delivery. The returned product should be in perfect unused, unworn, unwashed, and undamaged condition. The labels and tags should all be intact on the piece.

The team at SA LUXURE LIVING (OPC) PRIVATE LIMITED retains the discretion to determine and conclude whether the piece has been returned in intact and unused condition and their decision shall be final. The replacement piece in the requested size would be delivered to you within 7 working days of us receiving the returned piece in our warehouse. Due to limited inventories, in case we are in a situation unable to give you the replacement piece in the new size requested by you, we would credit the amount for the returned piece in your wallet and this could be utilized in any future purchase you make with us.

Refunds

We do not provide any refund on goods sold. Goods once sold can only be exchanged for a size replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available, under such circumstances the amount paid by you can be used by you whenever you shop with us next time. This amount would be credited to your wallet and can be utilized against any purchase in the future.